Connecting with a Functional Neurologist for the First Time

Headache, migraine, anxiety or depression. It is something you are experiencing; it does not define who you are.

Christyne Hoevel, Office Manager

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Meet Christyne Hoevelk, our office manager

Connecting with our Patients

Patients trust doctors with their health. When we think about the patient-doctor relationship, we realize just how important it is for the relationship to be a healthy one. When the relationship is strong, your health can and will improve.

A Patient’s Experience Matters.

Our Office Manager, Christyne Hoevel, is the emotional connection in our office. When patients come into our office they are in pain, especially if they are coming in for physical therapy. Christyne offers a friendly, happy, and nonjudgmental experience. She always makes everyone feel welcome. She cares about them, their care and wants them to feel better.

“I think that it’s important to have a conversation with them. To make them feel comfortable and help them in any way that I can. I want to help them understand their insurance — how it works; what they should be expecting to pay. I will let them know if there are any fees that are going to have to pay above and beyond what their insurance covers. I also let them know of anything that’s a non-covered service and make sure that they are always informed of any changes that are going to be happening to their schedule or any changes that are happening within the office.”

Emotional Connection

When you understand what someone is going through, you’re more empathetic and it gives you a greater capacity to be nonjudgmental and to give them the care that they need and the understanding. Obviously Christyne is not caring for the patients, but just showing her understanding for what they’re going through makes people more at ease and makes them more comfortable. She has that understanding and she is not afraid to show her vulnerability. It allows the patients to open up and really be honest about how they are feeling.

“A lot of times people are a little bit apprehensive to tell the doctor certain things and I don’t always feel that they’re afraid to talk to me. I feel that there are a lot of patients that tell me all kinds of things. I think that’s because I’m open which allows them to feel more comfortable and less vulnerable.”

Personal Experience

Our whole goal as an office is for our patients to feel more comfortable and to get back to who they were before. Christyne has a personal experience to share.

“I was hit by a car while riding my bike at a four-way crosswalk. The person didn’t stop at the stop sign and hit me. I flew off my bike and was thrown about 15 to 20 feet. I received a horrible concussion. Because of that concussion, I really understand what many of our patients are going through. A concussion is not just a headache. A concussion can be a whole myriad of different things. It can be light sensitivity, sensitivity to sound, anger, or anxiousness. It can be a headache. It can be gut dysfunction. It can be vertigo. It can be dizziness.  I think because I’ve experienced all those things, I can recognize those things in patients when they come in. It allows me to be on a level with them and it makes me able to function in such a way that I can make a patient feel a little bit more comfortable. I understand what they are going through. I can give comfort to other people because they can see that I’m on the other side of it–performing my job well. They will get through this. There is hope for improvement in the way that they’re feeling.”

Patients can get stuck. We’ve seen it. Patients get stuck on their headache; their concussion; their anxiety and depression. And so they start to identify with what they have going on and get farther away from who they really are. It can be kind of all encompassing sometimes. They start identifying themselves as a headache or migraine sufferer or have anxiety or depression all the time. They have to understand that it is something that they are experiencing; it does not define who they are.

“You can get back to who you were before. It is possible with the treatments that we do in our office.”

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“I can see if somebody is in distress. I try to make an extra effort to make them feel comfortable.”

Christyne has been working with Spring Grove for over 9 years.

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